IT services are the tasks which are carried out by an organisation to layout, create, keep, provide and also take care of information technologies given to clients. It is a mix of equipment, details scientific research, networking as well as software application used to meet the need of the customer. The IT services consist of desktop monitoring, web server administration, safety and security, desktop administration and also softwares such as email, anti-virus, safety and security and web browsers and so on. It likewise includes support services. The IT solutions can be contracted out as it enables the organisation to focus on its core business tasks. Outsourcing assists to decrease the price associated with an IT task. IT service monitoring includes five phases, which are planning, evaluation, application, monitoring and managing. It begins with preparation as this gives the IT agency a possibility to recognize the purposes and also demands of the client, which makes it possible for the company to plan and also execute a process framework. The process framework contains different steps like enabling IT to deliver an item, producing a product approach, making the product, delivering the item as well as managing the product quality. An efficient IT service monitoring process framework should have the capacity to make sure that the IT firm delivers a durable IT service. The strategy needs to be updated regularly as to make sure that there is continuity in the business procedure. If an IT is incorporated right into an organization procedure framework, then it comes to be easier for IT solution monitoring to provide a reliable remedy to the customer needs. An effective IT solution management must likewise make it possible for assimilation of the various systems of the client, as an example: smart phones, web, venture source preparation (ERP) and also making automation. There are four elements of an IT solution monitoring technique i.e. identification of the IT demand, establishment of the ideal process structures, developing of the item and testing. Once the product has actually been developed and examined, it must be deployed to make sure that it fulfills the business procedure requirements. Among one of the most important elements of business procedures IT solutions, which include speaking with solutions, application services as well as cloud service options. These supply an IT specialist’s competence as well as advice to aid the client business in realizing their IT service alternatives. Consulting services generally include software program configuration as well as installation, Vulnerability analysis and application provider (ASP) etc. One of the most usual application solution alternatives are application Lifecycle Monitoring (ALM), application release, service degree monitoring and solution healing. The principle of IT solution shipment entails three crucial aspects i.e. determining the IT demand, establishing the appropriate procedure structure and also developing as well as evaluating the product. When all these steps are implemented successfully, the product satisfies the customer demands as well as therefore IT solutions delivery occurs when a company executes an ideal service shipment. The three crucial elements of IT solution shipment are I) Identification of the IT requirement, ii) Setting up the right process structure and iii) Checking and delivering the product. If any of these 3 actions are performed in a wrong way after that the outcome can be disastrous for the company.